Your Snurpy Mix
Most businesses are a mix of two or three of these. Snurpy never says "you are this" — she says "this is what your business is surviving on", and compliments the team for it.
All 16 Snurpy Mix pieces
Most businesses are a mix of two or three of these. They're grouped by family — People Dependency, Information Scatter, Time & Workflow, Money, Paper & Proof, Inventory — so the patterns Snurpy looks for read together.
People Dependency
The official process is asking the person who knows.
Janet is clearly a national treasure. Let’s not make her carry the building.
The process is a person.
Janet should not have to be infrastructure.
People Dependency
One very capable person remembers everything.
Your office manager deserves a cape. Let’s give them backup.
One brain is doing the work of a small filing system.
When the hero is out, the whole place holds its breath.
People Dependency
Training new people means explaining a hundred unwritten rules.
Your new people are not slow. The map is invisible.
Tribal knowledge has no copy.
Growth becomes hard because the map is invisible.
People Dependency
Too much waits for the owner.
You built the business. You do not have to personally hold every loose wire.
The decision pile only moves when you do.
Decisions, approvals, and answers pile up.
Information Scatter
The business moves through chats, screenshots, and quick messages.
The group chat is lively. It is also hiding tiny business goblins.
Yesterday's decision is unfindable today.
Important decisions vanish into the scroll.
Information Scatter
Important work is buried in email.
The clue is probably in there. So are 4,000 other clues.
The inbox is doing the job of a filing system.
Eventually is costing time.
Information Scatter
The team jumps between too many external systems.
So many portals. Your team is basically collecting stamps.
Truth lives across 11 logins.
No one has one clear picture.
Information Scatter
The spreadsheet is basically custom software now.
That spreadsheet has seen things. We thank it for its service.
One copy-paste away from a quiet disaster.
Too many tabs, formulas, and manual updates.
Time & Workflow
Scheduling takes too much active management.
You are doing circus work with office tools. Respect.
Calendars are talking past each other.
Appointments, reminders, forms, and follow-ups are disconnected.
Time & Workflow
Work moves between people, but ownership gets fuzzy.
The potato is warm. Let’s label it.
Ownership of "who's doing this" goes ambiguous mid-flight.
Things stall because nobody knows who has the potato.
Time & Workflow
The work is visible as long as everyone is near the desk.
Sticky notes are brave little rectangles. Let’s give them backup.
The wall is doing work the system should do.
Sticky notes cannot remind, report, or survive chaos.
Money
The work gets done before the money process catches up.
You did the work. Let’s make sure the invoice does not wander off.
The invoice does not know the job is done.
Billing depends on memory, timing, or awkward nudges.
Paper & Proof
Forms get collected, but tracking them is a chore.
The forms are doing useful work. Let’s make them easier to catch.
Half-filled forms are quietly piling up.
Missing forms, duplicate entry, and document chasing.
Paper & Proof
Forms, signatures, PDFs, scans, and files still run the show.
The paperwork is not bad. It is just very adventurous.
Finding the form costs more than collecting it did.
Tracking, finding, and proving things takes effort.
Paper & Proof
When someone asks what happened, the team has to search.
The proof exists. It just needs to stop playing hide-and-seek.
History is a search, not a record.
Somewhere is not a filing system.
Inventory
Stock, supplies, or purchasing depend on memory and gut feel.
Vibes are charming. Inventory deserves a tiny ruler.
Reorder is whoever notices first.
Surprises, shortages, overbuying, and emergency orders.
Your Mix is typically two mix pieces from different families (so it reads like a mix, not the same axis named twice), plus an optional stress flavor when one specific pain shows up strongly — most often "Invoice Chaser stress" or "Calendar Juggler stress".
Snurpy's confidence — high, medium, or low — depends on how distinct the patterns are. She'll tell you so playfully: "the clues are wearing matching hats" vs. "the tangles have layers".
